FAQ's
General
Are your items custom-made?
Yes, all our apparel is custom-made to order, which ensures quality and attention to detail. This means processing typically takes 1-5 business days before shipping.
What size should I order?
Please refer to our size guide on each individual product for detailed measurements. If you're between sizes, we recommend sizing up for a more comfortable fit.
How do I care for my items?
We recommend washing in cold water, inside out, and air drying to maintain print quality and garment longevity.
Delivery & Payments
What payment methods do you accept?
We accept all major credit cards, PayPal, Shop Pay, and Google Pay.
Do you offer international shipping?
Yes, we ship worldwide! Shipping costs are calculated at checkout based on your location.
Are there any additional fees for international orders?
International customers are responsible for any customs fees, duties, or taxes required by their country.
Orders & Exchanges
What if my order doesn't fit?
If your item doesn't fit, contact us within 30 days of delivery for exchange options. Items must be unworn with original tags attached.
Can I change my size after ordering?
Size changes must be requested within 24 hours of placing your order, as items are custom-made.
Do you accept returns?
Due to the custom nature of our items, we accept exchanges for size issues only. Items must be unworn and in original condition.
Shipping & Tracking
How long will shipping take?
US orders: 3-5 business days (First Class) or 2-3 business days (Priority)
International: 1-3 weeks (Canada/Australia) or 3-6 weeks (other countries)
Will I receive tracking information?
Yes, you'll receive a tracking number via email once your order ships.
My tracking shows delivered but I haven't received my package?
Please allow 3 days as carriers sometimes send premature notices. After that, contact your local postal carrier and email us with any case numbers.
Cancellations, Changes & Refunds
Can I cancel my order?
Orders can only be cancelled within 24 hours of placement due to our custom production process.
Can I change my shipping address?
Address changes must be requested within 24 hours of ordering. After production begins, we cannot modify shipping details.
What's your refund policy?
We offer store credit or exchanges for size issues within 30 days of delivery. Items must be unworn with original tags attached.